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Terms & conditions

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Online Sales for tours and other programmes on www.hvar4you.hr, is done by PETAR obrt za turizam, (below: Hvar4you travel agency) ID-Code: HR-AB-21-17010101889, Vrbanj 464 otok Hvar, Croatia. Personal identification number (OIB) of the company is: 75763534599. Seller is Hvar4you travel agency, a customer is a visitor of this site, which fill the electronic order, send the seller and make payment via bank transfer. Hvar4you travel agency reserves the right to modify these terms and conditions. Any changes will apply to the use of websites hvar4you.hr. The terms and conditions below are the basis of an agreement between you as a customer, and Hvar4you as the travel agency. We therefore hope that you will read the conditions before you book your tours and other programmes.

Booking

Booking a tour or other programmes are binding for both customers and the tour operator once the deposit has been paid. The names of the participants given to Hvar4you travel agency have to be according to the names in the travellers’ passports.

Conditions

The following rules apply unless other conditions are stipulated in the tour itinerary or practical information relating to the specific tour on our website. Full payment must be made upon booking the tour. For other programmes Hvar4you requires a 50% deposit of the total cost of the booking upon reservation. The balance of the payment will be due 30 days prior to arrival. The reservation will not be confirmed until the deposit amount is received. Availability and pricing is subject to change until the deposit amount is received. All deposits are non refundable. Please note that some tours have different conditions. These conditions will be stated in the special terms and conditions relating to the specific tour or programme on our website.

Cancellation Fees

Written cancellations received less than 60 days prior to arrival are subject to the following conditions:

• 60 days or longer prior to arrival, 25% of the total amount (50% of the advance you paid) will be retained by Hvar4you as a cancellation penalty fee.
• 59-40 days prior to arrival 50% of the total amount (total advance you paid) will be retained by Hvar4you as a cancellation penalty fee.
• 39-30 days prior to arrival 75% of the total amount will be retained by Hvar4you as a cancellation penalty fee.
• 29 days or less prior to arrival, 100% of the total amount will be retained by Hvar4you as a cancellation penalty fee.

In case of canceling the booking, we will refund you price paid in advance for the service after upper cancellation fees conditions. We reserve right to change itinerary due to unexpected circumstances (weather changes and similar…). We do not refund bank transaction fees. We recommend that you buy health insurance and travel insurance so your excursions are insured in case you, your travel companion or immediate family member becomes ill. Hvar4you is not responsible for delayed ferries between Split and Island of Hvar or any other destination. Should you be delayed on your journey to Island of Hvar, resulting in you not being able to participate in a purchased tour, we ask you to contact Hvar4you as soon as possible. We will try to move the tour, but there is no guarantee of this being possible.

Refunds

We regret that refunds cannot be issued for any unused portion of a program once your tour program has begun. Hvar4you reserves the right to cancel arrangements due to the following conditions: not enough participants, technical problems and bad weather. If Hvar4you cancels a tour, because of the reasons mentioned above, the full amount will be refunded to the customer. Hva4you does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force of events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action. In a case of dispute, the court will be local and territorial jurisdiction, Split, Croatia.

Minimum number of participants

Certain tours can only be carried out with a minimum number of participants. The minimum number is specified on the tour descriptions. We do, in a few cases, make exceptions and carry out tours with fewer participants. Cancellation of tours due to too few participants can happen up to an hour before the start of the tour. If this should happen, we will do our utmost to offer an alternative tour. If this is not possible, the tour will be cancelled and the client will receive a full refund. In the event of a cancellation and refund, no further claim for compensation can be made against Hvar4you.

Pick up/meeting point

Please reconfirm the accommodation pick-up time for booked day tours and other programmes with Hvar4you. Pick up can be made in any location on island Hvar.

Insurances

Hvar4you has compulsory insurance. However, it does not cover insurance of the participant’s personal belongings. Should personal belongings be damaged or lost on a tour, it is at one’s own expense. We therefore recommend that you take out an insurance that covers these cases before leaving your home country. It is of paramount importance regarding transportation in case of illness, as well as home transportation, etc. when you are travelling abroad as your public health insurance normally does not cover this. All travellers are responsible for having the appropriate insurance coverage. Participation on a tour presumes responsible and considerate behaviour, and you are expected to comply with the directions of Hvar4you. Hvar4you strongly recommends the purchase of travel insurance to protect your investment.

Prices and arrangements

The tour price includes planning, handling and operational charges. Rates are quoted in EURO per person, at the current rate of exchange converted into Croatian kuna (HRK).
Any extra program costs, such as car, driver, guide services, entrance tickets or any other type service must be paid for at the time of purchase, if not specified in tour description.

Exclusions

Not included in your tour program are personal and other expenses for services not described in tour program

Methods of payment

• Payment from Croatia to the Hvar4you giro account: If you’re in Croatia, you can use a money order and make your payment through the giro account of Hvar4you.
• Payment from abroad via Bank Transfer: This method of payment refers exclusively to foreign customers/guests. If you choose to pay by Bank Transfer, please transfer the agreed booking amount to account of Hvar4you.
Please note: Certain payment options do not apply to all products and services. Bank transaction fees are paid by the customer/guest. After payment is done, customer/guest is obligated to send confirmation of payment to our e-mail.

Handling complaints

In accordance to Art. 8 Consumer Protection Act, regarding the quality of our services, the customer can submit a complaint in writing to the following address:
Hvar4you travel agency
PETAR obrt za turizam, Vrbanj 464 otok Hvar 21462 Croatia,
OIB:75763534599 or e-mail: info@hvar4you.hr
Complaints should consist of your name, surname, address and email address for a reply. We will answer your complaint in writing within 15 days after receiving the complaint.

Account info

PETAR, obrt za turizam
Vrbanj 464, otok Hvar 21462, Croatia
IBAN: HR44 2340 0091 1604 5408 7
SWIFT CODE: PBZGHR2X
BANK: PRIVREDNA BANKA ZAGREB, Trg Hrvatskog narodnog preporoda 11, Jelsa otok Hvar, Croatia.

Payment receipt

Upon payment of 100% of the amount you will receive the invoice (itinerary) containing the following:
1) Name of reservation holder (person who performs a reservation).
2) Product name.
3) Name, address, and telephone number of service provider.
4) Description of paid service, period/date of arrival and departure.
5) Number of persons/names of guests who use the services named in the reservation (optional).
6) Other notifications.

Declaration on the protection of personal data of customers

PETAR, obrt za turizam - Hvar4you travel agency, which owns the hvar4you.hr pledges to protect customers personal data in a way that it collects only the necessary, basic information about customers/users that are necessary to fulfil our obligations. All information are strictly confidential and available only to employees who need such information to perform their job. All employees of the company are responsible for respecting the policy.